I cannot login to my account

If you do not remember your password for our platform, you can:

1. Click a "Forgot Password" button on the login page. 

2. Enter your email address in the form, then check your inbox for a verification code. 

3. After entering the code, the next step is to set a new password and confirm the operation with an authorization code sent via your preferred authentication method.

Please note that every time you change your password, withdrawals from your account will be blocked for 48 hours.

If you do not remember the email address linked to your account, you will need to verify your identity.

 

Identity verification process

The identity verification process must be completed in the Sumsub application, which you can access via the link below:

Verification link

During verification, you will be asked to show your face and take a photo of your identity document. It is important to use the same document that was used to verify your account on zondacrypto.

Once the identity verification is complete, a confirmation message will appear on your screen:

After completing the process, please contact us at [email protected]. In your email, let us know that your verification process in the Sumsub application was successful.

If you received a notification about your account being blocked, follow the same steps as above.