Why can’t I log in to zondacrypto? Common issues and solutions

If you are entering the correct data but still cannot access your account, the issue might be related to your browser settings. Follow the steps below to resolve this problem.

1. Clear cache and cookies

This step resolves the majority of website loading issues and display errors.

Keyboard Shortcut:

1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (macOS) simultaneously.

2. A window will appear, allowing you to select the data range. Select Advanced/More and choose All time.

3. Check the boxes for: "Cookies and other site data" and "Cached images and files".

4. Click Clear data.

5. Try logging in to zondacrypto again.

Instructions for Google Chrome:

1. Click the three dots icon in the top right corner and select Clear Browsing Data.

2. In the time range field, select All time.

3. Select the boxes labelled "Cookies and other site data" and "Cached images and files".

4. Click Clear data.

5. Try logging in to zondacrypto again.
    

2. Use Incognito (Private) Mode

Incognito mode allows you to check if the problem is caused by browser extensions or plugins.

• Open an incognito window using the shortcut: Ctrl + Shift + N (Windows) or Command + Shift + N (macOS).

• Alternatively, go to your browser settings and select New Incognito Window.

• Try logging in to zondacrypto again.
   

3. Update your browser and operating system

Your browser must be up to date to ensure a secure and successful login. Newer versions are not only more compatible with our exchange but also provide better protection for your data.

• How to update your browser? Most browsers update automatically when you close and reopen them. You can also check manually in the settings (usually under "Help" -> "About").

• Supported versions: To ensure the platform functions correctly, make sure you are using the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

Note: If you are using an outdated browser or an operating system no longer supported by the manufacturer, access to the platform may be restricted. In such cases, the issue cannot be resolved at the account level - you will need to update your software or change your device.
 

4. Additional troubleshooting

If the previous steps did not help, you can try the following:

• Restart your device.

• Switch devices: Try logging in from a different computer or smartphone.

• Change your internet connection: If you are on Wi-Fi, try using mobile data.

• Temporarily disable VPN and Adblock: Some ad-blocking extensions or VPN services may interfere with the login process.
   

5. Still need help?

If none of the above steps worked, please contact our Support Team via the website chat, the contact form, or by email at [email protected]

To help us resolve your issue faster, please provide the following information:

• Device details: e.g., Windows 11 laptop or iPhone 15.

• Browser details: e.g., Google Chrome version 120.

• Problem description: At what point does the error occur? Please describe it step-by-step.

• Screenshot: Attach a photo or screen recording showing the error message.