Refunds of funds paid through the payment gateway can only be made in the case of:
underpayment – when insufficient funds are sent to complete the payment,
overpayment – when too many funds are sent as compared to the declared payment amount,
payment after the expiration of the payment gateway – the payment gateway, by default, is valid for 7 days. If the payment is made after this time, only a refund of the deposited funds is possible.
On the other hand, recovery of funds occurs if the deposit is made in an incorrect way, such as:
a transfer on a different network than supported by the payment gateway,
sending funds in a different currency than declared, e.g., sending Bitcoin Cash to a Bitcoin address;
