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  4. What is the difference between funds refund and recovery?

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What is the difference between funds refund and recovery?

Refunds of funds paid through the payment gateway can only be made in the case of:

  • underpayment – when insufficient funds are sent to complete the payment,

  • overpayment – when too many funds are sent as compared to the declared payment amount,

  • payment after the expiration of the payment gateway – the payment gateway, by default, is valid for 7 days. If the payment is made after this time, only a refund of the deposited funds is possible. 

 

On the other hand, recovery of funds occurs if the deposit is made in an incorrect way, such as:

  • a transfer on a different network than supported by the payment gateway,

  • sending funds in a different currency than declared, e.g., sending Bitcoin Cash to a Bitcoin address; 

  • in the case of some currencies, depositing funds to an incorrect payment tag or memo, or completing the transfer without them.

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The communications presented are directed only at persons outside the United Kingdom. The communications must not be acted upon by persons in the United Kingdom. Don’t invest unless you’re prepared to lose all the money you invest. This is a high-risk investment and you are unlikely to be protected if something goes wrong. You should be aware of all the risks associated with cryptocurrency trading, and seek advice from an independent qualified professional beforehand.


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