Wie können wir Ihnen helfen?
Can I enable multi-user access to my zondacrypto Pay account?
In order to enable multi-user access to your zondacrypto Pay account choose „Website” section from the menu on the left side and then go to „Permissions”.
How can I change my account details such as email, login, password or PIN code?
In order to change your e-mail address or username that is assigned to your account, please write to us via [email protected] Remember to include your current account username and attach a selfie photo on which you hold a document confirming your identity used during account verification and a piece of paper with a handwritten current date.
How to increase the security of your account?
Remember that the account username and e-mail address should be different. We also advise you to use strong passwords. A strong password should at least consist of 8 characters and must contain a number of different characters such as upper and lowercase letters, numbers and special characters. Each platform that you use should have a different password that has nothing in common with the username used. We also recommend using a password manager app.
I can not log in to my account
If you do not remember the password to your account, use the "Login problems" option when logging in. Then enter your account username (not email address) and check your email - if you enter the correct username, a message will be sent to reset your password.
If you forget your account username, please write to us via: [email protected]. Remember that your message must be sent from the email address assigned to your account and a selfie photo with an identity document used during account verification with a piece of paper with a handwritten current date.
I have a problem with Google Authenticator app
If you have any problems with Google Authenticator we recommend you to synchronize time in the application. (PLEASE NOTE: this option is only available for devices with Android system).
In order to do that please open your Google Authenticator app and choose „Settings”. After that please choose „Time correction for codes” and click „Sync now”. Once the synchronization is ready refresh your browser and try to type the GA code once again.