Why update your account when withdrawing funds and closing your account?

If your last withdrawal has not been processed, it may have been cancelled. Reasons could be an expired ID card or being in the process of updating your KYC/SOF (Source of Funds). Don't worry, the withdrawal funds will be returned to your user balance. Their re-withdrawal will be possible after updating your data. 

Sometimes, you will only be able to withdraw again after your information has been updated. If this is the reason for the cancellation of the withdrawal, we will inform you about it. 

This course of action results from specific legal regulations that we must comply with as a licensed stock exchange audited by the Estonian Financial Intelligence Unit.