How can we help you?
- How can I close my zondacrypto account?
- How to change password / email / PIN?
- How to contact us?
- How to export account’s history to a file?
- How to log in?
- How to solve problems with Google reCaptcha?
- How to transfer Google Authenticator app codes to another device?
- How to use two-factor authentication provided by Google Authenticator?
- I can not login to my account
- What are the most common problems logging in to zondacrypto?
- What can be done if Google Authenticator app is lost?
- What can be done if Google Authenticator codes are not working?
- What can be done if I cannot exit the account settings?
- What is zondacrypto corporate account?
- zondacrypto facture-t-elle les commissions ?
How can I close my zondacrypto account?
In order to close the account on zondacrypto, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected].
How to change password / email / PIN?
If you want to change the email address associated with your zondacrypto account, please contact with us via chat or contact form.
How to contact us?
If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels:
How to export account’s history to a file?
zondacrypto service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel.
How to log in?
Here is video which shows how to log into zondacrypto account:
How to solve problems with Google reCaptcha?
Problems with Google reCaptcha “I'm not a robot", "Try again later". Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people.
How to transfer Google Authenticator app codes to another device?
Transferring Google Authenticator application codes to another device is possible if you have access to the device still having the codes or if you saved backup (setup) keys.
How to use two-factor authentication provided by Google Authenticator?
It's important to keep your funds on zondacrypto account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money.
I can not login to my account
In case you forgot your password**, simply click on „Recover your password” button below logging section.
What are the most common problems logging in to zondacrypto?
Login problems may be caused by a malfunction of the web browser. In order to solve them, check the following possibilities:
What can be done if Google Authenticator app is lost?
If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.
What can be done if Google Authenticator codes are not working?
This situation may be caused by the lack of time synchronization in Google Authenticator application or on your device.
What can be done if I cannot exit the account settings?
If, after logging in, you cannot go from the account settings to the exchange website - just click on the zondacrypto logo (in the upper left corner).
What is zondacrypto corporate account?
Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds.
zondacrypto facture-t-elle les commissions ?
No, zondacrypto does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by zondacrypto, go to the "History" tab, then use "Type" filter and select "Fees".