How to contact us?

If you have questions about our exchange or your account, contact us through one of the four available communication channels: 

• Contact form at helpdesk https://zondacrypto.com/en/helpdesk/contact-page  

• Live chat – chat icon on the right bottom corner at https://zondacrypto.com/en/home 

• E-mail [email protected]

 

Contact form:

Contact us through the contact form. Just fill in all the fields in the form and then click Submit. 

Remember to select the right category and include as much detail as possible about your problem. Screenshots, transfer confirmations and transaction txid can be helpful. This will allow our specialists to process your request efficiently and quickly.

 

Chat:

You can also contact us via chat in our help center. Our consultants are available Monday to Sunday from 10:00 a.m. to 06:00 p.m. (CET). 

Do you have questions and want answers outside consultants' office hours? There is 24/7 information support provided by zondacrypto Bot!*

 

E-mail:

To contact us by email, send an email to [email protected]

 

*Be safe.

If you are ever contacted by someone claiming to be a zondacrypto employee, please check the following:

1. Whether the email you received is from the @zondacrypto.com domain.

2. If you chat with a consultant on our official website.

3. Does the phone number that calls you belong to our number database (our official numbers are below):

• +48 799 399 290

• +48 799 399 704