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What can be done if Google Authenticator codes are not working?
This situation may be caused by the lack of time synchronization in Google Authenticator application or on your device. Depending on your device’s operating system, follow the instructions below:
Android - to synchronize Google Authenticator application, open it in your phone, then select "settings", then time correction for codes and click "sync now". After refreshing the browser, log into your account again.
IOS - to synchronize the time for Google Authenticator application, go to your phone's settings. From the available options select "general" and then "date and time". The time must be set to “automatic” for the application codes to make them work properly.
If the above methods turn out to be ineffective, it will be necessary to send a photo verifying your identity as the account owner - its full instruction can be found in the above section of the article "What can be done if Google Authenticator app is lost?"
Zonda is now zondacrypto!
As the exchange continues to evolve and grow, we're thrilled to announce that we're rebranding and changing our name to better reflect our vision and values. We're still the same team you know and trust, but with a fresh new name that captures our spirit of innovation and customer-centric approach.
Some things may look a bit different but don’t worry - all operations remain the same and your login details work as usual.
Stay tuned for more updates and exciting changes as we embark on this new chapter together. Thank you for your continued support and loyalty!