To make a Bitcoin, Litecoin, Ether, Lisk, Dash, or other cryptocurrency deposit, select the Wallets tab from the left menu, then select the currency you want to add.

To make a deposit in PLN, USD, GBP or EUR go to the "Wallets" tab in the menu on the left.

Have you sold cryptocurrencies on the exchange and now want to quickly and conveniently withdraw money in PLN or EUR? Take advantage of withdrawals to a Mastercard debit or credit card. Deposits and withdrawals with cards are processed 24 hours a day, 7 days a week. The waiting time for the funds to be posted is approximately 10 minutes. 

Credit card payments are quick, convenient and secure. It's worth to try out this option! On our exchange, you can deposit with a Mastercard or Visa debit/credit card.

**Remember! You can withdraw funds via bank transfer only to the account from which you have already made a deposit!** 

To make a transfer to another account, log into our account and select "Wallets" from the left menu. You have to know the payment address or the recipient's QR code. 

To withdraw funds at ATM go to Wallets tab, choose PLN -> Withdrawal -> ATM withdrawal. Next, select the withdrawal amount and enter your phone number - you'll receive a 6-digits token via SMS which is required to complete the withdrawal.

Making deposits in cryptocurrencies, as well as PLN, EUR, GBP or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your zondacrypto account.

Currently, Binance chain and token deposits in BEP20 standard are not supported by us. Therefore it is not possible to add them to the User’s balance. 

Some cryptocurrencies like Stellar, Terra, EOS or Ripple require a Memo ID (also often called "payment ID") to be deposited correctly on zondacrypto. What is Memo ID?

To complete a Cash withdrawal with proof of identity in Polish mail via the payment operator, you’ll need to go to „Wallets” tab, choose PLN currency and next choose: „Post Office Withdrawal”. 

In this case, it is necessary to create a request via our contact form: https://zondacrypto.com/en/helpdesk/contact-page

If you ordered a card deposit and it was unsuccessful, there are usually be 4 reasons why it happens.

If you have ordered a card payment and it has failed, there are usually three reasons to do so:

If your funds in cryptocurrency are not yet visible on your account, you can check it in a few different ways.