If your country is on the list of excluded or sanctioned countries (e.g., Russia), unfortunately, you cannot open an account on zondacrypto.

No. Users must be at least 18 years old to create an account.

No, zondacrypto does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by zondacrypto, go to the "History" tab, then use "Type" filter and select "Fees".

To change your phone number, log in to your account, go to the Account > Settings tab, find the “Account Details” section, and click the “Change” button.

In order to close the account on zondacrypto, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected]. 

The standard account verification time on zondacrypto is approximately 96 hours, but may take longer if the documents are incorrect.

Protect your account by switching to SMS 2-factor authentication. This guide provides a straightforward, step-by-step process to change your security settings at zondacrypto.

If you want to change the e-mail address associated with your zondacrypto account, please contact with us via chat or contact form.

truggling to find the email address you used with Apple's "Hide My Email" feature? Learn how to easily check the generated address on your iPhone, Mac, and iCloud.com to manage your aliases.

If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels.

zondacrypto service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel.

Protect your zondacrypto account from phishing attacks! Learn how to set up, change, and manage your unique Anti-Phishing Code for enhanced security on every email and SMS notification.

Problems with Google reCaptcha “I'm not a robot", "Try again later". Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people.

Transferring Google Authenticator application codes to another device is possible if you have access to the device still having the codes or if you saved backup (setup) keys. 

Find out how to use passkeys and protect your zondacrypto account even more with multi factor authentication.

It's important to keep your funds on zondacrypto account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money.

If you do not remember your password for our platform, you can click a "Forgot Password" button on the login page.

To reset your password, use the “Forgot your password?” option and follow the instructions. If you don't remember your email address, confirm your identity in the Sumsub app and contact our support team.

To update your information, please contact Support (support@zondacrypto) with your previous and current email addresses, phone number, and 2FA access information.

Se perder o acesso à verificação através da aplicação Google Authenticator, será necessário validar a sua identidade.

Login problems may be caused by a malfunction of the web browser. In order to solve them, check the following possibilities: 

This situation may be caused by the lack of time synchronization in Google Authenticator application or on your device.

Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds.

If your KYC verification has been rejected, first check that your documents are correct, then contact Customer Service.

If you suspect that your account has been compromised, contact Customer Service immediately and, if possible, change your password and enable 2FA authentication.