To make a Bitcoin, Litecoin, Ether, Lisk, Dash, or other cryptocurrency deposit, select the Wallets tab from the left menu, then select the currency you want to add.

To make a deposit in PLN, USD or EUR go to the "Wallets" tab in the menu on the left.

Have you sold cryptocurrencies on the exchange and now want to quickly and conveniently withdraw money in PLN or EUR? Take advantage of withdrawals to a Mastercard debit or credit card. Deposits and withdrawals with cards are processed 24 hours a day, 7 days a week. The waiting time for the funds to be posted is approximately 10 minutes. 

Credit card payments are quick, convenient and secure. It's worth to try out this option! On our exchange, you can deposit with a Mastercard or Visa debit/credit card.

**Remember! You can withdraw funds via bank transfer only to the account from which you have already made a deposit!** 

To make a transfer to another account, log into our account and select "Wallets" from the left menu. You have to know the payment address or the recipient's QR code. 

Making deposits in cryptocurrencies, as well as PLN, EUR or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your zondacrypto account.

Currently, Binance chain and token deposits in BEP20 standard are not supported by us. Therefore it is not possible to add them to the User’s balance. 

Learn how to deposit funds on zondacrypto with BLIK. Step-by-step guide with limits, fees, and quick setup instructions.

Some cryptocurrencies like Stellar, Terra, EOS or Ripple require a Memo ID (also often called "payment ID") to be deposited correctly on zondacrypto. What is Memo ID?

Find out what the BLIK Reference number (Ref ID) is and how to locate it in your banking app. Step-by-step guide for deposits on zondacrypto.

If the transfer has not been automatically credited due to incorrect data, please send confirmation of the transaction (from your online banking) to [email protected] or chat. This will allow us to verify and, if possible, credit the funds to your account.

For security reasons, after resetting your password, withdrawals from your account will be automatically blocked for 48 hours. Find out how you can unblock your funds faster.

If you ordered a card deposit and it was unsuccessful, there are usually be 4 reasons why it happens.

If you have ordered a card payment and it has failed, there are usually three reasons to do so:

The main condition for withdrawal is full account verification. Withdrawals to a bank account are only possible to a verified account, i.e., one from which a deposit to the exchange was previously made. For withdrawals to a card or ZEN, appropriate card verification or service connection is required.

If your funds in cryptocurrency are not yet visible on your account, you can check it in a few different ways.