What if my funds have not been credited to the balance and I have been asked to confirm the source of the funds deposited to the exchange?

This is most often the case when documentation about the source of funds deposited to the exchange is queried by the payment operator.

According to AML regulations, payment operators are also obliged entities and therefore have to conduct their own transaction monitoring. Therefore, it is not always up to us to provide sufficient documentation for the amount to be credited. In such a situation, we basically act as an intermediary between the operator and the customer in providing information.