How can we help you?
I can not log in to my account
If you do not remember the password to your account, use the "Login problems" option when logging in. Then enter your account username (not email address) and check your email - if you enter the correct username, a message will be sent to reset your password.
If you forget your account username, please write to us via: [email protected]. Remember that your message must be sent from the email address assigned to your account and a selfie photo with an identity document used during account verification with a piece of paper with a handwritten current date.
If a message appears informing about blocking your account, please check if there is the unblock option below. Using this option you can unblock it by yourself. To do this, follow these steps:
- Log into your account and go to the log in tab.
- When a message appears informing you that your account has been locked, select the "Unlock" option.
- Enter the login and password for your account.
- Solve captcha.
- Enter the authorization code sent to your email address or from Google Authenticator app.
- Your account will be unlocked and you will be redirected to log in.
In case you can not unlock your account by yourself please contact us via: [email protected] and in order to confirm your identity as a rightful owner of the account attach your „selfie” photo with ID document, which you have used to verify your account, and a piece of paper with today’s date (timestamp).