How can we help you?
I have a problem with Google Authenticator app
If you have any problems with Google Authenticator we recommend you to synchronize time in the application. (PLEASE NOTE: this option is only available for devices with Android system).
In order to do that please open your Google Authenticator app and choose „Settings”. After that please choose „Time correction for codes” and click „Sync now”. Once the synchronization is ready refresh your browser and try to type the GA code once again.
The synchronization will only affect internal time of your Google Authenticator app and will not change your device’s Time and Date settings.
In case the synchronization did not solve the problem there is a possibility to turn off Google Authenticator on your account manually. In order to do that please contact us via: [email protected]
To make sure that you are rightful owner of the account, we need you to send us „selfie'' photo with the document, which was used to verify your account and a piece of paper with today's date. Your face, as well as a document you have used to verify your account should be visible. After verifying you as the account's owner, we will be able to turn off your two-factor Google Authenticator verification.