Problem: Despite the correct configuration, the mobile application on your device is displaying a connection error message.
The most common solution to this issue is as follows:
- Go to Android settings
- Disable time sync
- Set the time to be incorrect (for example, an hour ago)
- Enable time sync again
If the above method doesn’t help, go through the following steps:
- Check if you have a good Internet connection.
- Reset the application.
- Go to the "API Settings" tab on the zondacrypto account. Delete the API key to the app and configure the connection again.
- Remove the application from the device and install it again.
If the application still reports a connection error, please contact our support. In the ticket, please indicate the following information:
- the model of your device.
- the type of operating system (Android / iOS).
- the date the problem occurred.
It would be very helpful if you could send us a screen recording presenting how the error appears. Most modern devices have a built-in screen recorder, or you can record your screen using applications such as AZ Screen Recorder or Icecream Screen Recorder.
