KYC (Know Your Customer) is the process by which an institution or an organization verifies customer's information. It is done to confirm the customer's identity, understand the profile and risks. The procedure is used to prevent money laundering, terrorist financing and other criminal activities by identifying customers and monitoring their transactions. 

Read more about KYC and our verification process.

Account verification is required to use the full functionality of the service.

Find out how to verify your account on zondacrypto.

Verification of your account is required to use the full functionality of the service. If you do not have a verified account, you can only browse zondacrypto without being able to use the features of the service. After submitting the form, only deposits to your account are possible, while withdrawals are only enabled after a full verification. 

The verification process takes place in two stages:

Level I – once your details from the verification form have been positively verified, you will be authorised to deposit cryptocurrencies and FIAT currencies via bank transfer.

Level II – once your address confirmation document is accepted, you will receive access to the full functionality of the system – including express deposits and withdrawals.

The requirement for a „selfie” photo stems from the provisions of AML Directives IV and V. It helps to confirm the identity of the person submitting the account verification form.

Our mission is to enable everyone to access cryptocurrencies. At the same time, we are a regulated and licensed exchange, operating under the provisions of applicable law and conducting our business in a responsible manner. We therefore take into account the guidelines of both national and international regulators, comply with relevant international sanctions and respect the unique nature of cryptocurrency regulations in different regions. This means that we are unable to make our services available to residents of certain countries. Please see below for details.

In the event of changing your residential address, please inform us via live chat, contact form – https://zondacrypto.com/en/helpdesk/contact-page or by sending an email to: [email protected].

Unfortunately, damaged identity documents (cracked, torn, unreadable data) will not be accepted in the verification process. Please enclose a complete and legitimate document that will allow us to verify your data. 

The identity document can be an identity card or passport.

Users' data is stored in accordance with the regulations of the GDPR, as well as EU Directives.

Under these regulations, we are required to keep all documents and data received from the user indefinitely, from the time the account is created and received from the user and 5 years after the user closes the account. We make every effort to ensure that the data stored is appropriately secure.

When you complete the verification form, enter the same address that appears on your documents. The address entered in the form must be exactly the same as on the document sent to us.

In the event of a name change, you are required to provide:

• a current identity document, 

• address document: e.g. a bill (electricity, water, telephone, etc.),a contract (e.g. with a bank or insurer), an official letter (from social security office, tax office etc.), confirmation of a transfer from your account (you must be the sender), bank statement,

• certificate from the office of the change of name.

Please send the information via live chat, contact form - https://zondacrypto.com/en/helpdesk/contact-page or by sending an email to: [email protected]

PESEL number

The PESEL number in Poland is an 11-digit numeric symbol which allows easy identification of the person who has it.

The equivalent of the PESEL number in other countries is:

• Italy - codile fiscale,
   
• Ukraine - Rekord No, 
   
• Spain - Documento Nacional de Identidad (DNI),
   
• Portugal - The CPF number (Cadastro de Pessoas Físicas), 
   
• European passport*.

To pass KYC verifications:
 

• For European Economic Area (EEA) countries*, an identity card or passport is required. 
   
• For countries outside the EEA, a passport is required. 
   
• We do not accept driving licences or residence cards. 

If you are unemployed, you can enter the following in the form:

• none

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If your last withdrawal has not been processed, it may have been cancelled. Reasons could be an expired ID card or being in the process of updating your KYC/SOF (Source of Funds). Don't worry, the withdrawal funds will be returned to your user balance. Their re-withdrawal will be possible after updating your data. 

Sometimes, you will only be able to withdraw again after your information has been updated. If this is the reason for the cancellation of the withdrawal, we will inform you about it. 

This course of action results from specific legal regulations that we must comply with as a licensed stock exchange audited by the Estonian Financial Intelligence Unit.