To make a deposit in PLN or EUR, go to the “Portfolio” or “Transfer” tab and select your preferred payment method, remembering to check the limits and rules for posting transfers.

Einzahlungen mit Kreditkarte sind schnell, bequem und sicher. Probieren Sie es aus!

Please note that you can only request a transfer to the bank account from which you previously made your deposit.

Making deposits in cryptocurrencies, as well as PLN, EUR or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your zondacrypto account.

If your bank account has not yet been verified, all you need to do is:

1. Make a deposit of at least PLN 10 / EUR 10.
2. Once the funds have been credited to your account, it will automatically become active.
3. From now on, you can withdraw funds to your bank account.

The processing time for your withdrawal request depends on the method you choose. Elixir bank transfers in PLN and SEPA bank transfers in EUR are processed every business day (i.e., Monday through Friday) around 1:00 p.m.

Learn how to deposit funds on zondacrypto with BLIK. Step-by-step guide with limits, fees, and quick setup instructions.

Find out what the BLIK Reference number (Ref ID) is and how to locate it in your banking app. Step-by-step guide for deposits on zondacrypto.

If the transfer has not been automatically credited due to incorrect data, please send confirmation of the transaction (from your online banking) to [email protected] or chat. This will allow us to verify and, if possible, credit the funds to your account.

Wenn Sie eine Auszahlung auf eine Karte angefordert haben und diese fehlgeschlagen ist, gibt es dafür in der Regel drei Gründe:

Wenn Sie eine Einzahlung mit Karte angefordert haben und diese fehlgeschlagen ist, gibt es dafür in der Regel vier Gründe.

You can have up to three active cards (credit or debit) in your account at any given time. You can delete a card at any time by clicking on the trash can icon next to the card details.

Withdrawals are not possible to prepaid, virtual, or business cards.

Within 30 days, you can make withdrawals totaling EUR 15,000. The limit for a single withdrawal is EUR 5,000. Information about your remaining limit can be found above the deposit amount field. The limit is updated daily.

zondacrypto allows you to deposit funds via:

• traditional bank transfer (PLN, EUR),
• SEPA Instant transfer (EUR),
• payment card (PLN, EUR),
• ZEN service (PLN, EUR, USD),
• BLIK service (PLN).

Withdrawals are possible via:

• traditional bank transfer (PLN, EUR),
• SEPA Instant transfer (EUR),
• card (PLN, EUR),
• ZEN instant withdrawal service (PLN, EUR, USD).

For security reasons, after resetting your password, withdrawals from your account will be automatically blocked for 48 hours. Find out how you can unblock your funds faster.

The main condition for withdrawal is full account verification. Withdrawals to a bank account are only possible to a verified account, i.e., one from which a deposit to the exchange was previously made. For withdrawals to a card or ZEN, appropriate card verification or service connection is required.

Some express transfers (e.g., Autopay, Bluecash) do not provide complete sender details, which prevents us from automatically crediting them in accordance with AML/KYC legal requirements. For a deposit to be accepted, the bank account owner's details must match the details on your account with us.

Key information:

• Traditional EUR transfers: They do not support instant mode. For fast deposits in euros, choose SEPA Instant.
• Faster alternatives: To avoid delays, use deposits via BLIK (automatic posting), ZEN (approx. 1 min), or payment card (up to 15 min).