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How can we help you?
Currently, Binance chain and token deposits in BEP20 standard are not supported by us. Therefore it is not possible to add them to the User’s balance.
If you want to make a deposit of ETH, USDT or other tokens to your zondacrypto account, you always have to select the ERC20 standard.
Although the address format of BEP20 tokens is the same as the address format of ERC20 tokens, these are entirely separate networks.
During the withdrawal of tokens from Binance we suggest you to check the warnings displayed on their withdrawal page:
Source: binance.com
If you have deposited tokens in BEP20 standard or in case of any questions, please create a ticket in contact form.