How can we help you?
Why my funds in cryptocurrency are not added?
If your funds in cryptocurrency are not yet visible on your account, please do the following:
1. Check that you sent the cryptocurrency to the correct wallet AND network (eg: BTC is only on the Bitcoin network but USDT operates on the Ethereum network and several others).
2. Check each letter and number in the wallet address to ensure they are all correct.
3. Check that the transaction has received enough confirmations. In the case of Bitcoin, the funds are added after receiving 3 confirmations from the network. The amount of confirmations needed to validate other digital currencies can be checked here.
Zonda is now zondacrypto!
As the exchange continues to evolve and grow, we're thrilled to announce that we're rebranding and changing our name to better reflect our vision and values. We're still the same team you know and trust, but with a fresh new name that captures our spirit of innovation and customer-centric approach.
Some things may look a bit different but don’t worry - all operations remain the same and your login details work as usual.
Stay tuned for more updates and exciting changes as we embark on this new chapter together. Thank you for your continued support and loyalty!