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  1. Home
  2. zondacrypto exchange - Helpdesk
  3. zondacrypto exchange

How can we help you?

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  • How to make a cryptocurrency deposit or withdrawal?
  • How to deposit PLN, EUR, GBP or USD in to my account?
  • How to withdraw money on a debit or credit card?
  • How to buy cryptocurrencies with a credit or debit card?
  • How to withdraw EUR, GBP or PLN from zondacrypto account to bank account?
  • How to transfer a digital currency to another account?
  • How to make a withdrawal from ATM with SMS?
  • When funds will be added to my account?
  • Does zondacrypto support deposits in BEP20 standard (Binance chain)?
  • Have you interrupted the card registration process?
  • How do you order a withdrawal in British pounds (GBP)?
  • How to buy cryptocurrency with GBP?
  • How to deposit XLM, LUNA2, LUNC, EOS and XRP duly?
  • How to withdraw cash at the Polish Post Office?
  • What can be done if I was unable to withdraw funds from an ATM or post office?
  • Why can't I deposit funds with a verified card?
  • Why can't I withdraw funds for a verified card?
  • Why my funds in cryptocurrency are not added?

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How to make a cryptocurrency deposit or withdrawal?

To make a Bitcoin, Litecoin, Ether, Lisk, Dash, or other cryptocurrency deposit, select the Wallets tab from the left menu, then select the currency you want to add.

How to deposit PLN, EUR, GBP or USD in to my account?

To make a deposit in PLN, USD, GBP or EUR go to the "Wallets" tab in the menu on the left.

How to withdraw money on a debit or credit card?

Have you sold cryptocurrencies on the exchange and now want to quickly and conveniently withdraw money in PLN or EUR? Take advantage of withdrawals to a Mastercard debit or credit card. Deposits and withdrawals with cards are processed 24 hours a day, 7 days a week. The waiting time for the funds to be posted is approximately 10 minutes. 

How to buy cryptocurrencies with a credit or debit card?

Credit card payments are quick, convenient and secure. It's worth to try out this option! On our exchange, you can deposit with a Mastercard or Visa debit/credit card.

How to withdraw EUR, GBP or PLN from zondacrypto account to bank account?

**Remember! You can withdraw funds via bank transfer only to the account from which you have already made a deposit!** 

How to transfer a digital currency to another account?

To make a transfer to another account, log into our account and select "Wallets" from the left menu. You have to know the payment address or the recipient's QR code. 

How to make a withdrawal from ATM with SMS?

To withdraw funds at ATM go to Wallets tab, choose PLN -> Withdrawal -> ATM withdrawal. Next, select the withdrawal amount and enter your phone number - you'll receive a 6-digits token via SMS which is required to complete the withdrawal.

When funds will be added to my account?

Making deposits in cryptocurrencies, as well as PLN, EUR, GBP or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your zondacrypto account.

Does zondacrypto support deposits in BEP20 standard (Binance chain)?

Currently, Binance chain and token deposits in BEP20 standard are not supported by us. Therefore it is not possible to add them to the User’s balance. 

Have you interrupted the card registration process?

If you closed the card registration window before entering the blocked amount, you can return to this step. Go to the "Add card" view and select the card you want to add from the drop-down list.

How do you order a withdrawal in British pounds (GBP)?

We make GBP withdrawals in FPS format to bank accounts in the United Kingdom. To withdraw funds go to the Wallets tab, then select the Withdrawal option. 

How to buy cryptocurrency with GBP?

Do you have a bank account in British Pounds (GBP)? Would you like to buy cryptocurrencies for GBP, without currency conversion, additional costs and a long time of waiting for the funds to be credited?

How to deposit XLM, LUNA2, LUNC, EOS and XRP duly?

Some cryptocurrencies like Stellar, Terra, EOS or Ripple require a Memo ID (also often called "payment ID") to be deposited correctly on zondacrypto. What is Memo ID?

How to withdraw cash at the Polish Post Office?

To complete a Cash withdrawal with proof of identity in Polish mail via the payment operator, you’ll need to go to „Wallets” tab, choose PLN currency and next choose: „Post Office Withdrawal”. 

What can be done if I was unable to withdraw funds from an ATM or post office?

In this case, it is necessary to create a request via our contact form: https://support.zonda.exchange

Why can't I deposit funds with a verified card?

If you ordered a card deposit and it was unsuccessful, there can usually be four reasons for this:

Why can't I withdraw funds for a verified card?

If you have ordered a card payment and it has failed, there are usually three reasons to do so:

Why my funds in cryptocurrency are not added?

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Zonda is now zondacrypto!

As the exchange continues to evolve and grow, we're thrilled to announce that we're rebranding and changing our name to better reflect our vision and values. We're still the same team you know and trust, but with a fresh new name that captures our spirit of innovation and customer-centric approach.

Some things may look a bit different but don’t worry - all operations remain the same and your login details work as usual.

Stay tuned for more updates and exciting changes as we embark on this new chapter together. Thank you for your continued support and loyalty!