Incorrect details on a bank transfer order - what can I do?

If you entered incorrect details when making the transfer (e.g., transfer title, address details, or other information required by our system), the transfer may not be automatically credited.

In this case, please send a transfer confirmation (e.g., from online banking) to our address [email protected] or via the chat available on the website. We will verify it and, if possible, try to assign the funds to your account.

Please ensure that the confirmation includes: the full name of the account holder, the sender's account number, the date and amount of the transfer, and the transfer title.