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  4. What to do when the Android application displays a connection error?

How can we help you?

What to do when the Android application displays a connection error?

Problem: Despite the correct configuration, the mobile application on your device is displaying a connection error message.

The most common solution to this issue is as follows:

  1. Go to Android settings
  2. Disable time sync
  3. Set the time to be incorrect (for example, an hour ago)
  4. Enable time sync again

 

If the above method doesn’t help, go through the following steps:

  • Check if you have a good Internet connection.
  • Reset the application.
  • Go to the "API Settings" tab on the zondacrypto account. Delete the API key to the app and configure the connection again.
  • Remove the application from the device and install it again.

 

If the application still reports a connection error, please contact our support. In the ticket, please indicate the following information:

  • the model of your device.
  • the type of operating system (Android / iOS).
  • the date the problem occurred.

 

It would be very helpful if you could send us a screen recording presenting how the error appears. Most modern devices have a built-in screen recorder, or you can record your screen using applications such as AZ Screen Recorder or Icecream Screen Recorder.