What should I do if my verification has been rejected?

If your KYC verification has been rejected and you do not know or understand the reason, please contact our Customer Service Department with detailed information about the problem. You can do this via the contact form or by sending an email to [email protected]. Please make sure that you send the message from the email address associated with your zondacrypto account. Our team will review your request and contact you with further instructions.

However, before contacting support, please make sure that you have submitted the correct documents during the verification process and that they are legible and up to date, e.g.:

• whether your ID is still valid,
• whether the address verification document you submitted was sent in its original format if you generated it electronically (more information on document validity can be found here).

 

If you understand the reason for rejection, you can fill out the KYC form available here again—the form is available after logging in.