How can we help you?
What can be done if Google Authenticator app is lost?
If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.
The photo must contain:
- your face
- identity document (it can be an ID card or passport)
- a card with handwritten, current date
Please find an illustrated template below which you can refer to.
After positive authorization, we will be able to deactivate the security method and you will be able to log into your account.
Zonda is now zondacrypto!
As the exchange continues to evolve and grow, we're thrilled to announce that we're rebranding and changing our name to better reflect our vision and values. We're still the same team you know and trust, but with a fresh new name that captures our spirit of innovation and customer-centric approach.
Some things may look a bit different but don’t worry - all operations remain the same and your login details work as usual.
Stay tuned for more updates and exciting changes as we embark on this new chapter together. Thank you for your continued support and loyalty!