What should I do if I cannot log in?

1. If you don't remember your password, click “Remind password” or reset it on the exchange website.
2. Enter your email address.
3. Then enter the verification code that was sent to your email address.
4. In the next step, set a new password and confirm it with the code using the authentication method you selected during registration.

Please note that if you change your password, withdrawals will be blocked for 48 hours.

If you do not remember your email address or your account is blocked, you will need to verify your identity in the sumsub app. Once you have done so, please contact us at [email protected].